Frequently Asked Questions

Everything you need to know about your professional tattoo supply orders.

How quickly do you ship orders?

We strive for same-day shipping on all orders placed before 2:00 PM EST, Monday through Friday. Delivery times vary based on your location and the shipping method selected at checkout.

What is your return policy on tattoo ink and needles?

To ensure the safety and hygiene of our community, we cannot accept returns on opened or used pigments, needles, or cartridges. Unopened items in original packaging may be returned within 30 days.

Do you offer wholesale pricing for professional shops?

Yes, Electrum Tattoo Supply is a premier wholesaler. Professional artists and shop owners can apply for a pro account to access bulk pricing and exclusive industry discounts.

Are your products cruelty-free and vegan-friendly?

Many of our products, including our signature Electrum Stencil Primer and various ink brands we carry, are 100% vegan and cruelty-free. Please check individual product descriptions for specific certifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Sezzle.

How can I track my package?

Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.